Social platforms hold great promise for supporting marginalized communities, such as the LGBTQ+ community, yet they are frequently sites of further stigmatization and harm. By engaging a diverse sample of 31 US LGBTQ+ users in five qualitative, design-based value elicitation exercises, we find that misalignments between perceived platform values and the values of the marginalized users they serve are at the heart of this disconnect. We inductively identify two community-based design values for supporting LGBTQ+ users: self-determination and inclusion. These values can be used as design heuristics for both improving existing platforms as well as guiding future new platform development. Based on participant feedback, we provide directions for enacting these values to better align platform values with this marginalized population’s needs.
Michael Ann DeVito, Ashley Marie Walker, and Julia R. Fernandez. 2021. Values (Mis)alignment: Exploring Tensions Between Platform and LGBTQ+ Community Design Values. Proceedings of the ACM on Human-Computer Interaction, 5, CSCW1, Article 88, 27 pages. doi: 10.1145/3449162